Terms & Conditions

1. Free months, 12 months or 24 months minimum subscription period applies unless specified otherwise.

2. All prices are quoted in Singapore dollars and subjected to prevailing GST.

3. Subscription fee will be pro-rated for the 1^st month thereafter followed by monthly billing.

4. Customers are required to keep the modem and other parts (including but not limited to charger and cable) in good working condition. QMax will remain the owner of the modem and other parts at all times unless specified otherwise. During the subscription period, modem or PC card is on a lease basis unless specified otherwise.

5. For termination of plan within the contractual period, a penalty charge of $50 (subjected to prevailing GST) in additional to 100% of the remaining number of months in contract will be imposed. In addition, the cost of the free gift(s) will be chargeable as per list price where applicable and subjected to prevailing GST rate. The modem and other parts (including but not limited to charger and cable) together with the original box must be returned to QMax within seven working days of termination in good working condition, otherwise a charge of $380 will be imposed.

6. To be eligible for the free gift(s), payment must be made through GIRO or Credit Card. Otherwise a cash prepayment of first six months’ subscription in additional to the activation charge will apply. Gifts have to be self collected within 7days of notice at specified location.

7. One month written advance notice is required for termination of this service before or after the contractual period. A penalty fee of 1 month the subscription value will be imposed if notice period if less than 1 month. All written termination request will have to be accompanied by account holder’s signature.

8. All subscription are subjected to QMax’s general terms and conditions, broadband services terms and conditions, acceptable use policy as well as all terms and conditions as laid out in our web site – http://www.qmax.com.sg

9. No downgrading of plans is allowed at any point of time within contractual period.

10. This Application-cum-Service Agreement is valid for all QMax Premium Wireless Broadband plans.

11. Lost or stolen modem will be treated as premature termination where clause 5 will be effected. A charge of $380 (subjected to prevailing GST) will apply in relation to any lost or stolen modem and/or other parts (including but not limited to charger and cable) and/or original box.

12. WiMAX modem sold are subjected to standard factory warranty for 1st year only. Full replacement for defective modem under normal usage in an environment not exposed to the elements.

13. If for any reason you are not completely satisfied with the service rendered by QMax, please inform us within seven days of signing of agreement to cancel the subscription and no charges will be incurred. All equipment are to be returned to QMax Singapore Pte Ltd in its original packaging at #05-08, 31 International Business Park, Creative Resource Building, Singapore 609921. The modem and other parts (including but not limited to charger and cable) together with the original box must be returned to QMax within seven working days of termination in good working condition, otherwise a charge of $380 will be imposed.
14. QMax Singapore Pte Ltd (hereinafter referred as “QMax”) reserves the right to approve or reject any application by the Customer for a QMax account. By completing the registration process for any service provided by QMax, the Customer is deemed to have accepted and agreed to be bound by these terms and conditions subject to change at QMax’s sole discretion without notice.

15. QMax may determine and impose charges, payment terms and prescribed rates and vary or revise the same from time to time, at its sole discretion, and such variation shall be effective as from the date specified by QMax. All tariff charges may be reflected on our official web-site http://www.qmax.com.sg
16. The Customer shall promptly pay QMax all the Fees and Charges and any other sum due or payable to QMax on the due date with respect to the provision of any QMax service without any set-off, counterclaim, deduction or withholding whatsoever. The Customer shall bear any taxes or levies, including Goods and Service Tax (‘GST’) with regard to such Fees and Charges.
17. The Customer shall promptly check and verify the accuracy of each bill, and immediately notify QMax in writing, within seven (7) days from the date of the bill, of any error, inaccuracy or discrepancy with respect to any amount, item, entry or matter stated therein. The Customer shall promptly provide QMax with all the information and assistance reasonably requested by QMax to investigate and verify any such assertion of error by the Customer.
18. In the event that the Customer disputes any amount stated in the bill and intends to withhold payment of the amount, the Customer must give QMax a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute. Notwithstanding any such dispute, the Customer shall make payment of the charges or amount of the bill to QMax that are not in dispute.
19. In the event that upon investigation of the dispute, such withheld amount is payable by the Customer, the Customer shall pay interest on the withheld amount as stated in clause 8 from the date the amount is due until the date of complete payment.
20. It is agreed that Customers will undertake to settle all bills promptly by due date, failing which interest of 1% per month will be levied on the outstanding amount, subject to a minimum fee of S$ 10.00.

21. QMax accepts the following modes of payment:

a. Credit Card
Customer agrees that any charges made with QMax’s services will be billed monthly to the designated card..
Customer is personally responsible for all outstanding QMax service charges. If QMax is unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by QMax. The cheques and bank drafts shall be made payable to “QMax Singapore Pte. Ltd.”. Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque.
Customer shall promptly notify QMax, in writing, if the designated credit card is lost, stolen, expired or is terminated for any reason, or if the Customer wishes to terminate QMax’s authorisation to bill the designated card. Customer shall continue to be liable for any outstanding bills.Customer undertakes to make all payments and charges arising in connection with the designated credit card in a timely manner.

b. GIRO
Customer is required to complete an Interbank GIRO form that permits QMax to deduct the amount of the bill directly from the designated bank account.
Customer is personally responsible for all outstanding QMax service charges. If QMax is unable to debit the amount of the bill for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by QMax. The cheques and bank drafts shall be made payable to “QMax Singapore Pte. Ltd.”. Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque. Further, QMax reserves the right to initate legal action under the relevant legislation in force. Customer shall promptly notify QMax, in writing, if Customer wishes to terminate QMax’s authorisation to debit the designated bank account. Customer shall continue to be liable for any outstanding bills. QMax requires approval of Customer's authorisation from the relevant bank prior to activation of QMax account. Customer undertakes to make all necessary payments and recurring costs involved in continuing the payment through GIRO.

c. Cheques/Cashier’s Order

The Customer can make the payment of the bill amount by cheque or cashier’s order. The cheque and cashier’s order shall be made payable to “QMax Singapore Pte. Ltd”. For any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every unpaid cheque. QMax reserves the right to all remedies available to it at law or in equity.

Cash

Cash payment can only be made at QMax Singapore’s office located at #05-08, 31 International Business Park, Singapore 609921

22. Deposit- Customer shall pay QMax a deposit of S$ 280 (subjected to prevailing GST) [applicable to non-Singapore citizen/non-PR/employment pass and dependent pass holder (‘hereinafter referred to as ‘foreigner’)] for the purpose of opening a QMax post-paid account. The deposit, without GST, will be refunded upon termination of account, provided the account has been settled in full and that there are no outstandings to the Customer’s account. For pre-paid packages, where the Customer has paid the contract period subscription fee in advance, such amounts paid for pre-paid packages will not be refundable.

23. The credit limit is S$200 per month for all residential customers (Singaporeans and PR) and S$500 for all foreigners and corporate customers. QMax may request deposit for extension of credit limit.
24. Customers may receive an interim bill once the applicable credit limit is reached. All interim bills require immediate payment by Cash/Cheque/Credit cards.
25. QMax reserves the right to suspend or terminate service(s) provided to the Customer if payment has not been received by QMax after the payment due date. The Customer can avoid the suspension or termination of service(s) provided by effecting payment for the total amount (along with any accrued interest as specified in paragraph 8 hereinabove) or the undisputed portion of the invoice within the due date indicated in the suspension or termination notice.
26. Customer shall be solely responsible and liable and shall indemnify and hold harmless QMax, its affiliates, its agents and their respective directors, officers and employees against all losses and liabilities when using QMax services.
27. The Customer shall use the QMax service in accordance with the directions/instructions of QMax from time to time and QMax shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so.
28. This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.
29. The above terms and conditions are subject to change at QMax’s sole discretion without notice.

30. QMax shall use reasonable endeavours to provide services of a reasonable quality. QMax does not make any warranty in respect of the quality, speed or reliability or any other aspect of any QMax service.

31. QMax shall not be liable, in any manner whatsoever, to the Customer for any special, incidental, indirect, exemplary or consequential losses or damages, or for any loss of profits, loss of data, loss of (anticipated) savings or any business disruption or any other issue arising out of the Customer’s use of QMax’s services.

32. The Customer agrees and accepts that the performance and provision of any QMax service is dependent on the location of the applicable equipment and their compatibility with other equipment and applicable networks, and that actual performance may vary.

33. The Customer undertakes that he or she shall not use any aspect of QMax’s services to display or communicate content that contravenes any laws / regulations applicable and in effect in Singapore.

34. QMax shall not be responsible for its failure to perform due to unforeseen circumstances or causes beyond its control, including but not restricted to acts of God, wars, riots, embargoes, acts of civil or military authorities, outages, telecommunication failures, power cuts, power surges, fires, floods, epidemics, accidents, strikes or shortages of transportation, facilities, fuel or energy.

Proceed No Thanks!